Terms & Conditions
Ownership and Intellectual Property
1.1. We own and run the PetFoodMe website. Our company, PetFoodMe Limited, is registered in England and Wales. Our registered office.
1.2. The stuff on our website, like pictures and text, belongs to us or we’ve got permission from the owner to use it. You can download stuff for your own use but don’t use it for anything else without asking us first.
1.3. Don’t copy our website or its stuff or share it for business without asking us first. And don’t put our website inside another website without our permission.
Your Account
2.1. If you use our website, keep your account and password safe. Don’t let anyone else use your account, and tell us right away if you think someone else knows your password or is using your account without permission.
2.2. Make sure the info you give us when you register is correct and up to date.
2.3. If your info changes, update it in your account settings.
2.4. You’ve got to be 18 or older to buy stuff from our website. If you’re under 18, get a grown-up to help you.
Website Information & Availability
3.1. We try to make sure all the info on our website is right, but sometimes mistakes happen, especially if it comes from someone else. Double-check any info before you trust it. And remember, the internet isn’t always perfect, so sometimes things might not work right. We’re not responsible for that, but we’ll try to fix any problems quickly.
3.2. If something’s wrong with our website, let us know, and we’ll do our best to fix it.
3.3. Sometimes we might have to limit access to our website for maintenance or to add new stuff. We’ll try to get everything back up and running as soon as possible.
3.4. When you buy pet food, make sure to check the packaging for the most accurate info, like ingredients and feeding guides. Breeds listed on our website as suitable for certain products are just a guide, so make sure the stuff you buy is right for your pet.
Other Promotions, Vouchers & Competitions
We sometimes have special offers and competitions on our website. Each one has its own rules, and they’re only available while stocks last.
Limitations
5.1. Don’t use our website to spread bad or illegal stuff, or to mess with other people’s computers or networks.
5.2. We can refuse to post or remove anything from our website if we think it’s not appropriate.
5.3. If we get in trouble because of something you do on our website, you have to pay for any costs or damages.
Right to Suspend or Cancel Your Registration
6.1. We can stop you from using our website if you break these rules.
6.2. You can stop using our website at any time.
6.3. Ending your registration won’t affect any rights or responsibilities you or we have.
Ordering Goods
7.1. We’ll only accept orders if we want to.
7.2. If you use a discount code, we’ll make sure it’s legit before accepting your order.
Pricing, Processing Your Orders, and Payment
8.1. Prices might change sometimes, but we’ll only charge you the price you agreed to when you placed your order.
8.2. We’ll only charge your card when we’re ready to send your order.
8.3. If we make a mistake with pricing, we’ll let you know before processing your order.
8.4. Prices on our website include taxes, and delivery charges are shown separately.
8.5. Just because we’ve started processing your order doesn’t mean we’ve accepted it yet.
Availability and Delivery
We’ll deliver your order by the date we told you, or within 30 days if we didn’t specify a date, unless something unexpected happens, like a natural disaster.
Consumer Rights
10.1. If you’re a consumer, you can cancel your order within 28 days of receiving it and get a full refund.
10.2. Let us know you want to cancel by emailing or calling us, and send back the stuff you bought.
Risk and Title
11.1. The stuff you buy is your responsibility once it’s been delivered.
11.2. We own the stuff until you’ve paid for it in full.
Our Liability
12.1. We promise our stuff is good quality, but we’re not responsible for any extra costs or losses caused by using it.
12.2. If you’re a business, our liability is limited to the price you paid for the stuff. If you’re a consumer, it’s limited to three times the price you paid.
12.3. We’re still responsible for anything we can’t legally avoid, like causing injury or breaking the law.
Written Communications
We mainly talk to you through email or on our website. By using our website, you agree to this.
Notices
If you need to tell us something, email us or send a letter to our address. We’ll do the same to contact you.
Events Outside Our Control
We’re not responsible for things we can’t control, like natural disasters or government actions.
Waiver
If we don’t enforce a rule, it doesn’t mean we’re giving up the right to enforce it later.
General
17.1. English law applies to our website and any agreements between us. Our website is meant for people in the UK, so don’t use it from other countries.
17.2. Only we and you have rights under these terms. No one else can enforce them.
17.3. If part of these terms is illegal or doesn’t work, the rest still applies.
17.4. We can transfer our rights or responsibilities to someone else if we need to.
17.5. You can’t transfer your rights or responsibilities without asking us first.
17.6. We might update these terms, so check them before using our website.
17.7. These terms apply as long as you use our website.
17.8. We try to make sure everything on our website is correct, but we can’t guarantee it. Use the internet at your own risk.
Privacy Statement
18.1. When you send us videos, we might email you about them. We won’t share your info with others for marketing, but we might send you offers from PetFoodMe. You can unsubscribe anytime.