Delivery

We have a new 30 day return policy so simply post the item back to us.

If you’re not happy with something you bought from us, you can send it back within 30 days as long as it’s in its original condition. We’ll give you a full refund for the item, but you’ll need to pay for the return shipping. If you got free delivery, we’ll deduct £6.00 from your refund to cover the postage cost.

Our delivery team packs parcels carefully, and we double-check everything. If you receive the wrong item, contact us right away. Keep the parcel as it is and send it back to us, or we’ll arrange for our courier to pick it up. We’ll send you the correct item as soon as possible.

All the items we send are insured. If your order arrives damaged, faulty, stolen, or missing, let us know within 14 days by calling or emailing us.

If something is damaged, take pictures of the parcel as it arrived and email them to us. We might ask for the items back, so keep them until we tell you what to do. If we need them returned, we’ll arrange for a courier to pick them up at no extra cost. If you can’t show proof of damage, we might not be able to give you a refund or send a replacement.